Privacy Policy

Last updated: March 01, 2023

Introduction

City Vibe® Dresses, Prom Dress (“City Vibe“, “we“, “us“, or “our“) operates the https://city-vibe.shop website and related services (the “Service“).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our Service.

Please read this Privacy Policy carefully. By accessing or using our Service, you agree to be bound by the terms described herein. If you do not agree to all the terms of this Privacy Policy, then you may not access or use the Service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please feel free to contact us at:

Email: [email protected]

Phone: 1-800-555-5555

Postal Address:
City Vibe Dresses
123 Main St
Anytown, CA 12345

Information We Collect

We collect several types of information from and about you in connection with your use of our Service.

Personal Information

“Personal Information” refers to information that identifies you personally, either alone or in combination with other information available to us.

The Personal Information we collect about you includes:

Contact information (such as your name, email address, phone number, and postal address)
Account information (such as your username and password)
Order information (such as your order history, shipping/billing details, and payment information)
Profile information (such as your username, profile photo, interests, and preferences)
Communication records (such as emails, chat logs, and customer service correspondence)

We collect this information in various ways, including:

When you provide information to register for an account or place an order
When you update your account profile information
When you participate in interactive features of the Service, fill out forms, participate in surveys, contests, promotions, sweepstakes, activities or events, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us.

Non-Personal Information

We also collect non-personal information about your activities on our Service. This includes:

Usage data (such as pages visited, search queries, number of clicks, referring/exit pages, view date/time, and ads viewed)
Device data (such as your IP address, browser type and language, operating system, device type, device identifiers, and mobile network information)
Location data (such as your device location based on IP address)
Online identifiers (such as cookie IDs, Pixel Tags, and other technologies that may uniquely identify your browser or device)

We collect this information through various tracking technologies like cookies, web beacons, pixels, SDKs, and other identifiers. See our Cookie Policy for more details.

This non-personal information is collected to analyze trends, administer and improve the Service, track user movement, and gather broad demographic data.

How We Use Your Information

We use the information we collect for the following purposes:

Provide and Improve the Service

We use the information to deliver the products, services, and customer support you request. This includes:

Processing orders – Including payment, shipping, returns/exchanges.
Managing your account – Including account creation, authentication, administration.
Providing customer service – Including responding to your requests, inquiries, comments.
Sending service notifications – Such as order confirmations, shipping updates, security updates.
Communicating with you – Including emails, surveys, chats, calls.
Customizing user experience – Such as analyzing your interactions, preferences to improve relevancy.
Auditing interactions – Including troubleshooting, data analysis, testing, system maintenance.
Protecting our Services – Detecting security incidents, protecting against malicious/fraudulent activity.
Debugging – Identifying and repairing errors impacting functionality.
Developing new features – Using information to improve Service offerings.
Other purposes – Otherwise described at the time information is collected.

Legal Obligations

We may use your information as required or permitted by applicable law, including laws outside your country of residence. These include:

Complying with legal process – Responding to subpoenas, warrants, or court orders.
Protecting our rights – Establishing/exercising our legal rights or defend against legal claims.
Protecting users – Acting in urgent circumstances to protect personal safety.
Complying with policies – Enforcing applicable user policies, Terms of Service, etc.

Legitimate Interests

We may use your information where we have legitimate interests to do so. This includes:

Marketing/Prospecting – Delivering marketing communications, advertisements. You can control how we use your data for marketing purposes through the opt-out links in our communications or by updating your preferences.
Protecting users – Detecting security incidents, protecting against malicious/deceptive activity. This allows us to protect the integrity of our Services.
Research/Analysis – Becoming more knowledgeable about our users and improving our Service.
Legal compliance – Establishing, exercising, or defending legal claims. Enables us to comply with policies and various legal obligations.
Improving user experience – Analyzing how you interact with the Service allows us to improve relevancy.
Service notifications – Keeping you informed about service updates, offerings, and account/profile changes.
Other purposes – Otherwise described at the time information is collected. We will notify you of any material changes to how we may use your information.

How We Share Your Information

We only share your information in the following circumstances:

With Your Consent

We may share your information with third parties when we have your consent to do so. This could include:

Social sharing – If you use third-party social media features integrated in our Services (like Facebook sharing buttons), we may share information with those sites per your elected settings and their privacy policies.
Publish testimonials – If you provide a testimonial, we may publish it publicly along with related information like your name and photo per your consent.
Third party services – When you grant us permission, we may share your information with third party apps/services per their consent flows.
As otherwise disclosed – At the point we request your information, we will disclose how it will be shared.

Service Providers

We engage certain trusted third parties to perform functions and provide services on our behalf. Examples include payment processors, shipping providers, email service providers, marketing platforms, data storage services, and more.

We only provide our service providers with the minimum amount of personal information needed for them to perform these services on our behalf and require they protect your information with appropriate security measures.

Legal Disclosures

We may also disclose your information if we are required by law, believe disclosure is necessary to protect our rights or comply with policies, or detect/prevent fraudulent or illegal activity. This includes:

To comply with legal process – Such as a subpoena, warrant, or court order.
To protect our rights – When establishing/exercising legal rights or defending against legal claims.
To protect users – When we believe disclosure is necessary to protect your safety or the safety of others.
To enforce policies – Or as reasonably necessary to comply with our Terms, this Privacy Policy, or other applicable agreements or policies.
To detect abuse – When enforcing or investigating potential violations of our Terms, this Privacy Policy, abuse of our Services, or criminal activity.
In case of merger/acquisition – If we are involved in a merger, acquisition, bankruptcy, reorganization, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of that transaction. We will notify you of any such transaction and outline your choices in that event.

Aggregated/Anonymized Data

We may share or disclose aggregated and/or anonymized non-personal information publicly and with third parties. This includes usage data, analytics information, demographic data, survey/poll results, and other anonymized analytics.

Third-Party Services

We may display content and advertisements from third parties, link out to third party services, or allow you to connect your account with third party services. Keep in mind:

The content, websites, apps, services, advertisements, and businesses on or connected to our Service are not endorsed, vetted, or controlled by us.
Any third party proiders like social networks or payment processors you connect with through our Service may collect personal information from or about you and use it per their own privacy policies.
We are not responsible for the privacy practices, terms of use/service, business practices, or content of any third party providers. Please review their privacy policies carefully and understand their practices before providing any information or using their services.

Data Retention

We store your personal information only for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

In some cases, we may retain certain limited information (such as account data, order history, and other transactional data) beyond this period for legal compliance, fraud prevention, or internal auditing purposes until no longer needed.

Data Deletion

If you wish to request that we delete your personal data, please contact us using the contact details provided at the beginning of this policy.

We will respond to your request within 30 days. Note that we may be required by law to retain certain information, or we may retain some limited information where we have a legitimate interest in doing so (such as fraud monitoring, enhancing security, responding to legal claims, troubleshooting problems, etc.)

Security of Your Information

We take reasonable administrative, physical, and electronic measures designed to safeguard the information we collect. This includes using standard security protocols and working only with reputable third parties.

However, no system can be 100% secure and we cannot guarantee the absolute security of your information.

International Data Transfers

We are headquartered in the United States and may use service providers that operate in other countries. As such, we may transfer your personal information to these providers in countries other than where you live.

Rest assured, when we share information with these providers, we take steps to ensure they provide an adequate level of data protection – including agreements like Standard Contractual Clauses approved by data protection authorities.

Children’s Privacy

Our Services are not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children except with parental consent or as permitted by law. If we become aware we have unknowingly collected information from a child, we will delete the information as soon as possible. If you become aware personal information has been provided by a child, please contact us using the information above.

California Privacy Disclosures

This section provides additional details about the personal information we collect, use, and disclose about California residents under the California Consumer Privacy Act (CCPA).

Right to Know and Delete. You have the right to know what personal information we collect, use, disclose, and sell about you. You also have the right to access, delete, and opt-out of sales of your personal information.

Shine the Light. You have the right to request information about how your personal information is shared with third parties and affiliates for their direct marketing purposes. We do not share your personal information with third parties or affiliates for their own marketing purposes without your consent.

Categories of Personal Information Collected. For the past 12 months, we have collected the following categories of personal information about California residents:

Identifiers like contact information and online identifiers
Commercial information like order data
Internet/electronic data like usage data, cookies, online identifiers
Geolocation data like device location
Audio/visual data (only if you submit such in connection with the Service)
Professional/employment related information (only if you submit such in connection with the Service like applying for a job)

Sources of Information. We collect this information from: you directly, service providers like web/advertising partners, publicly available sources like government entities, social networks if you connect your account, andanalytics providers.

Purposes of Use. We may use this information for: providing and customizing the Service, performing analytics, verifying identity, marketing and advertising, fulfilling orders and transactions, complying with legal obligations, improving security, communicating with you, and other purposes as disclosed when you provide personal information or at the time of collection.

Parties with whom information is shared. We may share this information with service providers, legal/regulatory entities, business transfers like mergers/acquisitions, affiliates, advertisers, data brokers, and others as disclosed in this Privacy Policy. We may also aggregate/deidentify personal information to share more broadly.

Sales of Personal Information. Under the CCPA, California residents have the right to opt-out of sales of their personal information. We do not sell personal information as traditionally defined in exchange for monetary consideration. However, since the CCPA includes other valuable consideration like services/credits within its definition of “sale”, we allow you to opt-out of any exchanges of information with third parties that may fall within this broad definition.

Your Privacy Rights. California residents have certain rights related to their personal information, including rights to delete personal information we collect or maintain, opt-out of any sales, and non-discrimination. You may submit requests related to your rights under California privacy laws through the following channels:

Email: [email protected]
Phone: 1-800-555-5555
Postal Address: City Vibe Privacy Office, 123 Main St, Anytown CA, 12345

Your Data Protection Rights

Applicable data protection laws grant you certain rights with respect to your personal information. These may include rights to:

Request access, updates/corrections, or deletion of your information
Object to processing of your information
Withdraw consent
Restrict processing
Data portability
Lodge complaints with data protection authorities

The specific rights vary depending on applicable laws and regulations. If you wish to exercise any applicable rights, contact us using the contact information above.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. The most current version will always be posted on our website.

If we make any material changes to this Privacy Policy that increase our rights to use the personal information we have already collected about you, we will obtain your consent either through an email to your registered email address or by prominently posting information about the changes on our website and application.

Contact Us

If you have any questions about our Privacy Practices or this Policy, please contact us:

By Email: [email protected]

By Phone: 1-800-555-5555

By Mail: City Vibe Privacy Office, 123 Main St, Anytown CA, 12345